Posted by Admin on December 16, 2011 under Bootcamp Domination, Business, Internet Marketing, Marketing, Productivity, Social Media Marketing | 
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This is a great report that can really go along with my 90 Day Madman Cyle.
Posted by Admin on June 26, 2011 under Bootcamp Domination, Marketing, Productivity | Be the First to Comment
Steve Pavlina and Richard Rigor (I’ve also posted this article on my site RichardRigor.com)
A recession is possibly the best time to launch a new business or to expand an existing one. It’s also a great time to get ahead in your career. I know this sounds counter-intuitive, so let me ‘splain.
First, the media goes nuts during a recession. They turn a little bit of negativity into a mountain of pessimism. This makes a lot of people financially paranoid. People become socially conditioned to expect the worst.
If you buy into this social hysteria, you become a victim too.
But if you tune out such stupidity (not watching TV helps a lot) and maintain a grip on rational thought, you’ll see some amazing opportunities popping up everywhere you look.
During such times people get scared and start cutting back on expenses. They cut some of the fluff from their lives. They stop buying so much stuff they don’t need.
This causes some businesses to do poorly, especially businesses that don’t provide stuff we really need. We can live without new credit cards and gas-guzzling SUVs for a while. Those non-essentials can be put off.
We also become more sensitive to receiving genuine value. When we spend money, we want to make sure we’re getting a fair deal.
Consequently, businesses that provide genuine value can actually do better during a recession. More people will flock to those businesses in tough times, while the fluff businesses will become more and more paranoid.
In the USA there are a lot of fluff businesses. Many are based on the moocher mindset, trying to extract money without providing fair value in exchange. A lot of the dead or dying financial companies are like that. The American auto industry has been contracting as well, at least in part because they’ve been creating inferior products that people don’t really need. (Erin and I own a Honda, despite the fact that we could have gotten a significant discount on GM cars because two of my family members used to work for GM. We looked at some GM cars and quickly concluded they sucked. Other family members weren’t so lucky.)
A lot of people have been learning that job security doesn’t mean much these days. More than 500,000 Americans learned this lesson last month when they lost their “safe and secure” jobs.
Lately I’ve seen a lot of people, some of them friends, do some really dumb things in an attempt to earn more money. They buy into lame money-making programs, join and promote useless MLM schemes, and fall prey to scammers.
The common pattern is always the same — they’re focused on trying to make more money. They make it their top priority. They think about it constantly. But they keep getting sucked into trying to make money without providing any real value, and it’s unsustainable.
In the end this sort of thing eventually self-destructs. The only way to succeed with it in the long run is to find lots of suckers and basically rip them off in order to enrich yourself. Most people have a strong enough moral resistance to this sort of thing that they’ll sabotage themselves from going too far with it. This isn’t a path of long-term abundance. It’s a path of scarcity.
As a general rule, the people I know who are most focused on trying to make more money this year are doing worse, not better. In some cases they’re doing much worse. A few have lost or are in the process of losing their homes.
The exceptions are those that are able to sufficiently kill their conscience, so they can remove any incongruencies about ripping people off. But again, this is a pretty rare exception. Most people would rather deal with scarcity than knowingly rip people off to get ahead, so they just make the bare minimum to meet their needs and avoid getting ahead.
There is a smarter approach, however.
Instead of focusing on trying to make more money, put your time and energy into CREATING and DELIVERING real value. Find a way to give people what they want and/or need.
Take note that the keywords here are CREATE and DELIVER.
Creating value means expressing your unique talents and skills in a way that can potentially benefit others.
Delivering value means ensuring that other people are actually receiving and benefiting from the value you’ve created.
If you don’t do both in some fashion, then it’s going to be hard for you to generate sustainable income, especially during a recession. I’ll explain why.
If you only create value but don’t deliver it, then your value isn’t being received by anyone. So how can you receive value (such as money) in return?
I see this problem a lot with creative types such as would-be artists, musicians, and writers. They may spend lots of time honing their craft, but if they don’t actually get that value into the hands of sufficient numbers of people, they struggle financially, and this hurts them creatively too. A goodly number of these people are currently seeing their homes in foreclosure now.
The sad thing is that some of these people work very hard. But they spend too much time creating and not nearly enough time delivering. They watch people they consider hacks pull ahead of them. The hacks may not be as good on the creative side, but at least they’re getting their value into people’s hands, and on some level people are appreciating their work.
Personal trainers are an example. I’ve worked with guys who are brilliant at programming (creating), but stop short at delivering. Only their clients see their programming. So instead of them putting out digital reports and videos on the web for the MASSES, just their immediate clientele gets exposed. This can easily be corrected.
The same goes for trainers running bootcamps – or actually, the trainers who WANT to run bootcamps. They bitch and complain that the could do better than the trainers who ARE running bootcamps. These trainers stay on the sidelines and say they can do it, but stop short of actually DELIVERING.
On the other hand, if you only deliver value but don’t create it, then you’re delivering someone else’s value. This isn’t a terrible approach in the short run, but it’s a short-sighted long-term strategy if this is all you do. There’s nothing particularly special about delivering other people’s value. Anyone can do it. Anyone can sign up for affiliate programs or join an MLM program or become a reseller. If this is your primary means of generating income, your long-term outlook is weak. The better this works for you, the more it will draw competitors into your field. Eventually everyone will be working harder and harder for scraps. This happens all the time. This strategy can be especially weak during a recession, as more people turn to less expensive sources for the same value you deliver, squeezing your profit margins thinner and thinner.
The most viable long-term strategy is to create AND deliver value. You can mix and match other strategies with it, but this should be your primary method of income generation. If you get good at creating and delivering value, you can basically write your own ticket and enjoy lots of abundance.
I know a lot of people are dealing with financial challenges these days. Las Vegas is basically the foreclosure capital of the USA right now. I know people who’ve lost their homes. I see “bank owned” signs all over the place.
If you’re going through something like this right now, I totally empathize with you.
However, I have to point out that the pattern of what causes this is so clear, it’s getting a bit ridiculous to see it play out over and over again.
Generally speaking, people who CREATE and DELIVER value are doing just fine. In fact, I’d say most are doing better, not worse. Many of these people are seeing their incomes go up during this time.
People who don’t CREATE and DELIVER value are seeing their finances grow progressively worse. This leads many of them to panic, so they head even further away from creating and delivering value (such as by chasing lame money-making schemes), which only quickens the decline to insolvency.
I know it seems logical that if you’re seeing your finances decline, then you should focus single-mindedly on trying to make more money as quickly as possible. People fall into this trap all the time. I used to fall for it too. This is absolutely the wrong strategy though. I know that must sound counter-intuitive.
The correct strategy is that when you see your finances decline and you want to increase your income, then you need to focus on CREATING and DELIVERING more value. If you do that, then you’re doing the very thing that will generate a sustainable income increase.
What is money? Money is simply a medium for exchanging value. Money is what you receive in exchange for the value you create and deliver. If you can increase your outflow of value creation and delivery, you can increase your inflow of money received.
If, however, you try to increase the inflow of money without increasing the outflow of value, you’re trying to get something for nothing. This approach is untenable and will ultimately collapse. Please don’t waste your time on it.
I know that when you’re in a financial crunch situation, six months may seem like a long time. But it doesn’t matter if it takes you several months or several years to get in the habit of creating and delivering value. The time is going to pass anyway, and this habit will serve you well for life. Be patient and get started. It doesn’t matter what happens to the economy — if you keep creating and delivering value, you’ll do just fine.
I expect that 2011 will be an even better year for us (we’re approaching the halfway point), regardless of what happening right now to the economy. How do I know? Because it’s another year we can create and deliver value, adding to what we’ve already created.
Why are we enjoying increases while others are experiencing decline?
First, it helps that we don’t have jobs. I haven’t been employed by someone else in more than 4 years. Many people mistakenly assume that being jobless is the riskier route, but that’s nonsense. It’s much less risky to control your own means of creating and delivering value than to be a pawn of some larger entity which I was when working for a “Big Box” fitness club chain.
Secondly, while others are tightening up and cutting costs, I’m focusing on creating and delivering more value to people. The way we go about this may seem a bit counter-intuitive at first glance.
For example, I wrote a lot about diet and exercise last year, such as by creating a complete 24DayLeanOut program.
Such programs can provide a lot of value to people who are interested in those topics (and it’s an evergreen topic). Many people have made significant lifestyle changes after reading the program (delivered in a PDF file online), improving their health and/or enjoying significant weight loss. For many people the benefits have been amazing.
So even though these reports might not seem too exciting at first glance, they make a difference in people’s lives. Obviously they don’t affect everyone equally, but that’s okay. They certainly do a lot of good. They deliver value.
Many bloggers post content with the intention of getting something, such as links, attention, or sales. I’ve done plenty of that too, but I’m minimizing creating that style of content now. Instead I remind myself to stay focused on creating and delivering value. I know that when I keep my focus on that side, the rest takes care of itself.
But I also know that for many of the people who take the time to read this article, it has the potential to create some subtle yet helpful shifts. It may give someone the extra insight needed to get moving in a new direction. Someone, somewhere will receive positive value from it.
That’s all we intended with this article. Just provide some kind of benefit to someone who could use a little encouragement in the right direction. It’s not that complicated. This sort of focus inspires me to share what I’ve learned openly and honestly, even if it runs contrary to the way most people think.
I know this approach sounds overly simplistic, but if you get this — if you really get it — then it’s really not that hard to generate plenty of income.
So how does one generate income from creating and delivering value? Can’t you run into a problem of creating and delivering lots of value and making no money from it?
As it turns out, making money is the easy part. If you can create and deliver value to people, the income opportunities will literally come to you. People will practically line up with ways for you to make money. I’m serious.
Here’s how this works.
If you get good at creating value, you can connect with other people who are good at delivering value. They deliver your value, such as by selling it, and they pay you a royalty, commission, or licensing fee.
One example in my case is bootcamps. I create bootcamps (provide equipment, programming and setting up locations). I deliver some myself (coaching), and then I have additional trainers who also DELIVER (coach my bootcamps).
Now suppose you get good at delivering value. In this case you can generate income by plugging other people’s value into your delivery system. An example I have is at my gym. We deliver value and we have raving fans (members). We’ve hooked up with a kitchen delivering meals (PaleoDrivenMeals.com) created by them (though we brand it under our name).
If you have the means to create AND deliver strong value, you’ll have so many opportunities it will be totally ridiculous. First, you can plug the value you create into other people’s delivery systems as well, so you can earn ongoing commissions and such. This is easy residual income. I’m still getting checks every month for deals I entered years ago.
Secondly, you can plug other people’s creative value into your own delivery system. You pay them a royalty on the sales, or they pay you as an affiliate. Once again you generate ongoing residual income. As long as you’re selective about the products you promote, doing your best to ensure that they provide strong value, everyone is happy, and everyone wins.
Thirdly, you can plug your value into your own delivery system. It simply means that I could create and sell my own products direct (which I do). Many other fitness infopreneurs have already done this with great success, releasing e-books, audio programs, DVDs, etc. They create the value and sell it directly to their clients and subscribers.
Once you develop the habit of creating and delivering value, it’s pretty hard to fail. However, it’s very easy to get distracted along the way. Distraction is perhaps your biggest obstacle.
You can’t get sucked into every money-making scheme that crosses your plate. Getting sucked into a job, where you have to trade hours for dollars, is just as bad. These are dead ends you should avoid by any means.
You have to stay focused on creating and delivering value. Everything that detracts from this focus should be viewed as an expense, obstacle, or just plain evil.
This is so important, but most people just don’t get how important it is.
Getting a job is such a bad idea if you want to enjoy long-term financial abundance. The odds of success on that path are so low, it’s not even worth considering.
Seriously, you are better off being broke and homeless, so you can focus on creating and delivering value from that place. You’re much worse off if you have to waste day after day showing up to work for someone else. That won’t move you closer to financial abundance. It will only distract you further.
A job is just a monstrous distraction. In many ways it’s a modernized form of slavery.
Employment is the ultimate form of destitution.
Fortunately, employment is an easy problem to fix. If you have a job, just stop showing up. The rest will take care of itself. Pretty soon you’ll feel some motivation and drive to start creating and delivering value, especially if you happen to like eating – ha ha, but seriously…
Genuine opportunities are based on creating and/or delivering value. If you see something that looks like a new opportunity, and it doesn’t require you to create value, and it doesn’t require you to deliver value, then it isn’t an opportunity. It’s a total waste of your time.
Is creating and delivering value harder than getting a job? I would say no, not at all. Having a job is a lot harder. With a job you still have to provide some form of value usually, but all the residual benefits you produce turn into residual income for someone else. So you’re already doing most of what needs to be done, but you aren’t enjoying any of the benefits. In the long run, you’ll probably have to work much harder if you have a job, but the bulk of the rewards will go to someone else. On the one hand, that’s generous, but on the other hand, it’s quite dumb.
I could get a job as a writer and get paid a certain amount for each word I write. But then someone else owns my work, and all the residuals from that work go to them. Alternatively, I could write articles for my own website and retain the freedom to republish them as books someday, use them to generate traffic (and thereby income), license them for various publications, use them to promote my book, etc. The correct strategy is a no-brainer really.
Trying to make money is itself a distraction. When you focus on making money, too many things will catch your eye. You’ll run around like a chicken with its head cut off, chasing down all sorts of things that look like opportunities. You’ll waste a lot of time and energy if you chase dollars.
Creating and delivering value is simpler. This focus is well-aligned with truth, love, and power.
When you create and deliver value, you can be open and honest about what you’re doing. You get to spend most of your time doing stuff you’d naturally enjoy. It’s pleasurable to hone a craft you’re passionate about, whether it be coaching, writing articles, composing music, or planting gardens. It’s much harder to do boring, non-creative work day after day. It’s also very empowering to share your value with others and to see that you’re making a positive difference in people’s lives.
Once you make a habit of creating and delivering value as your primary career focus, you won’t want to go back.
The reason this works for me is that I focus on creating and delivering value. I know that as long as I keep doing that, I don’t have to do anything special to try to make money. New opportunities just keep showing up. It’s not that difficult to maintain.
I remember a conference where Dr. Wayne Dyer was speaking. He said that people would come up and say, “You know, Dr. Dyer. Some people say you’ve made a LOT of money.”
Dr. Dyer’s response was, “They would be right.” 
He went on to say something along these lines: “It’s not my fault! I just keep doing what I’m doing, and there’s always plenty of abundance there.”
At the time it was hard for me to relate to this mindset. It seems a bit too unrealistic and exceptional. But still… I wondered what it would be like to live at that level, where you could just assume abundance and it would be there for you. No striving or struggling. It took a few years, but I’m finally grasping what that sort of mindset feels like.
I’d say it’s not really a complete mindset by itself though. I doubt very much that Dr. Dyer focuses a lot of attention on trying to make money. I think most of his attention is elsewhere, wrapped up in the material he writes about. And that’s exactly where it should be.
Having written about two dozen books, it’s safe to say that Dr. Dyer has internalized the concept of creating and delivering value. I have it on good authority that his books sell quite well too. (Steve and Dr. Dyer share the same publisher.)
This whole abundance mindset might sound really annoying if you’re dealing with financial scarcity right now. I can totally relate. I’ve been there, and I’m sure I’d have been equally annoyed if someone said this sort of stuff to me back then. I’d have been vehement that making money was NOT easy because I tried very hard to do that and failed big at it. Ironically the real problem was that by focusing on making money, I was making a huge mistake.
The key is where you focus your attention. If you focus your attention on making money, I can virtually guarantee that you’ll have a long and difficult road ahead of you, filled with setbacks and disappointments. If money is really what you seek, good luck with that. All you’ll do is give more and more of your power away, and you’ll end up living a pretty empty and shallow life.
Another corrupt form of thinking is to focus your attention on attracting financial abundance. Law of Attraction promoters often present this as a good idea. I once thought it was a good idea too. Now I realize it’s a dead end. It will just run you in circles. The irony is that in order to enjoy real financial abundance, you want to be thinking about money as little as possible.
I know it sounds like focusing on money is the right idea. I assure you that it’s a mistake. If you need to take several years to figure that out the hard way like I did, be my guest. But you’ll be really pissed that you could have saved yourself all that trouble if you simply let these ideas sink in a bit deeper. I hope that on some level what I’m saying strikes you as common sense. But I know I’ll be getting emails five years from now from a few people who went the other route. I hope you aren’t one of them.
Try to recognize the truth that focusing on CREATING and DELIVERING value is the smarter, more sane approach to long-term financial abundance. You may start out a bit slow at first, but eventually you’ll learn how to get good at both pieces of this puzzle. Once you have both aspects working reasonably well, it’s awesome. Just plain wonderful. And it leads to a really fun and exciting life too. Lots of freedom. Lots of joy. And yet the cash doesn’t even matter.
You can focus your attention on doing more important, more interesting, and more enjoyable things. The funny thing is that it’s this sort of focus that creates financial abundance in the first place. Then you come full circle and realize that you never needed money at all. You just needed the courage to go after your dreams full steam ahead, even when you were dead broke. You needed to stop hiding behind a lack of money as an excuse not to live your best life.
If I could learn and apply this lesson while skimming and having less than $100 in the bank, surely you can apply it today. I learned that I could create and deliver value even when I had no money and few resources. It wasn’t the greatest value in the world mind you, but at least it was something. I focused on creating something people would like and enjoy. Then I got it into their hands and lifestyle and made sure they enjoyed it. Today I’m delivering fitness in a community atmosphere. And you’ll also see that I’ll be writing and producing videos more.
The DELIVERING part needn’t be complicated. If you just create something and share it online, other people will spread it around if they like it.
If you’ve been putting your value out there for months and months, and you haven’t been able to generate much interest from others, that should tell you that your mistakes are on the creative side. The feedback is that people don’t care for what you’re producing. You think you’re creating value, but the world is saying, “Not good enough; we don’t need or want this.” So you need to adapt to that feedback and use it to improve. Let it encourage you to go deeper within yourself, so you can be more genuine and authentic. Become more real and less phony. Keep working at becoming a more expressive creator until people start to take notice. Then you’re golden. [Quick side note: I've noticed at times when creating short videos that my unedited (or at least somewhat raw) videos with great content get better feedback than with my more polished videos with great content as well. Sometimes people like to see the "outtakes" because it make it even MORE personable and real. So, create and put it out there!]
Personally I think that economic recessions, including the current one, are a good thing. Recessions help to weed out the crappy companies that aren’t creating and delivering value people want. Many of those companies were doing a good job at one time, but they failed to keep pace. As our values change, our companies need to adapt. Companies that can’t do that deserve to die off, and the jobs they created should be eliminated. They’ll eventually be replaced by new companies that have a better sense of people’s current needs and desires. Company that just don’t “get it” will be replaced by companies that do.
During a recession some companies are going to die off. That’s a good thing. To artificially prop up the proven market losers is just dumb. Sure, it will have some rippling consequences. But those ripples are necessary. We need that sort of self-correction to prevent bigger problems down the road. We need to send a message that if you fail to create and deliver value people genuinely want, your business will ultimately fail, and no amount of political lobbying will save you. Of course we get the opposite result when too many people think that the point of life is to chase dollars, especially our politicians. Can you blame them though? Have you ever been known to fall into the same trap?
It’s better — and much more compassionate — for millions of auto workers to lose their jobs and be re-integrated back into society, where they can start doing socially useful work again instead of wasting their time doing work that simply isn’t needed anymore. If it takes years, it takes years. There are other companies that are doing a better job of providing what people want and adapting to the planet’s changing transportation needs. Giving more money to the losers is a stupid strategy.
Similarly, if you work for a company that is falling out of sync with creating and delivering value that people want, you should indeed lose your job. It’s better to retrain yourself to do more meaningful work elsewhere than to waste your time doing work that isn’t needed. Becoming obsolete is a trap that can be avoided. Even if you’re an employee, you still need to make sure you’re contributing to the creation and delivery of real value. If you fall away from that, it’s only a matter of time before you get the axe, so don’t be too surprised when it happens.
How do you know if you’re creating and delivering real value?
Ask yourself these questions: If you stopped doing what you do, who would care? Who would object loudly? Who would revolt?
If you’re creating and delivering genuine value, and you suddenly stop, people will notice. People will definitely care. Your contribution will be seriously missed. There will practically be rioting in the streets.
Such people may not even credit the value to you directly, especially if your contribution remains somewhat anonymous, but they’ll soon detect that something important is missing from their lives. Even if they don’t know your name, the removal of your ongoing value creation and delivery will have a definite effect.
If, however, hardly anyone cares that you stopped, that should tell you something. It means that people just didn’t value your creative output… not really. What you were doing was either unnecessary or easily replaced. You weren’t yet living as a conscious, self-actualized human being. You held back from shining as brightly as you could have.
You have a choice of whether or not you want this to be your fate. You may have been conditioned from a young age to view your life path in terms of getting a job and making money. Go ahead and live that way for a few years if you think it’s intelligent. You’ll soon see what a pointless, soulless dead-end it really is.
When you finally begin to hear that subtle inner voice screaming at you, “This is just so wrong,” realize that it’s still possible to live a life of fun, freedom, and fulfillment — and still make plenty of money and not starve. But in order to get there, you have to focus on doing what really matters. You must clear your head of all that socially conditioned nonsense and stop doing what everyone else is doing.
Start living as a conscious human being, not a mindless minion. Focus on expressing your child-like creativity on a daily basis. Stop thinking so much about making money, and focus on connecting with people and sharing your creations with them instead.
Create and deliver. Create and deliver.
The correct focus for financial abundance is so simple it’s ridiculous. You learned it in kindergarten.
You: “Hey, look at this picture I made!” (Value created)
Adult: “Wow. That’s awesome! You made my day!” (Value received)
My job as a parent isn’t so much to teach them something new in this area — it’s to prevent them from being brainwashed into thinking like everyone else. My older boys see this first hand as we run our business.
It doesn’t matter whether or not this article generates income for me. I don’t think about it like that. I just know that if I keep creating and delivering value, I’ll continue to enjoy financial abundance, and I’ll feel really good too. Money is basically a non-entity. It doesn’t motivate action, nor does it serve as a reward. It’s just something that recedes into the background while real life is unfolding.
I’d love for you to be able to enjoy similar benefits if this is something that appeals to you. It all starts with the choice of where you focus your attention. The more you pursue your own creative self-expression, the less you’ll have to fuss over money. Again, this took years and years for me to finally “get it.”
The irony is that this is probably what you tell yourself you’ll do when you finally have enough money, but that sort of thinking is a trap that will only keep you stuck. The way you would live if/when you’re enjoying financial abundance, start living that way now, for that’s the very strategy that will produce the abundance you seek. And when you begin to experience financial abundance, you’ll realize that you never needed it to begin with. You just needed the courage to start expressing the real you under the conditions you find yourself in this very moment.
Posted by Admin on April 26, 2011 under Internet Marketing, Marketing, Productivity | Be the First to Comment
Everyone is selling some special “magic beans” to
make all your business problems go away these
days …
Repeat after me: “there are no magic beans.”
At the end of the day, there is:
- your understanding of buying psychology
- your ability to manage your business efficiently
- your junk-yard-dog toughness for when the going
gets rough (because it will!)
The absolute best stuff I’ve ever read about
buying psychology is a little book by Joe Sugarman
called “Triggers.”
For a few days, Joe is giving away a free copy of
an interview series he did where he breaks down
each and every one of these 29 “triggers” so
they’re super-easy to understand and apply to
your own business:
http://czsecure.com/delavo/funnels/1893?camp_id=490190&aff_id=489655
You should definitely go snag a copy of these and
put it on your iPod (or whatever you use to listen
to audio).
This is kind of must-have stuff for your library
and the series will normally run you over 200
bucks.
Do this now before you forget.
Posted by Admin on under Internet Marketing, Marketing, Productivity | Be the First to Comment
We’ve just added a new sister membership site to PersonalTrainerToolbox.com – Business Tools Mastery. You get FREE access as a PTT Member, or you can get access for only $37.
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Posted by Admin on April 8, 2011 under Internet Marketing, Marketing, Productivity, Social Media Marketing | Be the First to Comment
I know you’re on Facebook. If not, you should be. Here’s an ebook that goes over the basics of maximizing your fitness business with Facebook.
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Posted by Admin on February 8, 2011 under Internet Marketing, Marketing, Productivity | Be the First to Comment
Posted by Admin on January 2, 2011 under Bootcamp Domination, Internet Marketing, Marketing, Productivity | 2 Comments to Read
Start now. Create 90 videos in the next 90 days. Post them to comments and release them to the world!
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Posted by Admin on May 25, 2010 under Productivity | Be the First to Comment
Every once in awhile, we can fall into a rut and it can be challenging to snap out of it. Sometimes we just need our minds to focus. Download this Free Report – The Motivation Companion now.
Posted by Admin on October 1, 2009 under Marketing, Productivity | Enter your password to view comments.
Posted by Admin on September 6, 2009 under Marketing, Productivity | Be the First to Comment
Your money back guarantee is one of your best marketing tools.
If you plan to sell anything on the Internet you MUST back it up with a money back guarantee. Remember you are asking someone to send money over the Internet to someone they have never met. This is a pretty high hurdle to jump and anything you can do to lower it is to your benefit.
The other thing you MUST do is honor your money back guarantee in a timely manner. Don’t postpone it and think of it as simply giving money back. It can be a useful marketing tool.
By giving back customer money you are still engaged in a valuable transaction. Take the time necessary to pump it for all its worth.
For starters if you return the unsatisfied customer’s money back in a timely and courteous manner you may have made a loyal customer (just not on this sale). You can also learn valuable information about this customer and how your product is being received.
Although you should honor a no hassle, no questions asked guarantee fully after giving an unsatisfied customer his or her money back, there is no reason not to follow up with some questions.
With the note to remind them they have already been refunded. (A subject title like “You have been refunded” is usually opened) You can ask nicely and without conditions for their reasons for being dissatisfied. Make sure that they know they are under no obligation to give you a reason, but that their opinion is very much appreciated.
When asked nicely usually people will be glad to give their opinion, it makes them feel important.
Once they give you there opinion you have some valuable marketing information. If what they say is valid you may want to use this information to tweak your product to make it better thus lessoning the amount of refunds in the future from other customers.
Most importantly though if you continue a conversation with this person and keep on good terms with them. You may still have a customer for life. Even though you may have refunded them the sale price of this product, you now know on your list, you have someone who doesn’t mind spending the amount you asked for and you know essentially what they expect to get for it.
Having someone on your list willing to spend money in your niche is someone you don’t want to lose.
If their complaints are well founded and you took action with your product to change it, I would recommend going so far as sending the person the newly revamped product for free of charge, as a thank you for their advice.
How would you feel towards a company that did that for you?
You see by honoring your guarantee personally, and respecting the customer’s point of view, to the best of your ability, you will have made a customer for life.
Provide unparallel support for your products and you will earn a reputation that will put you at the top of your niche!
